Treat your customer as they deserve even when services fail

Prevent complains with proactive resolution

Prevent complains with proactive resolution

Turn technical alarms into operational proactivity, take action before the complaint and avoid dissatisfaction of your customers

Average call reduction

Average complaint reduction

due to proactiva resolution

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Attention from any channel. Without waiting times

Attention from any channel. Without waiting times

We deliver a consistent omnichannel experience, real time contextualized and synchronize

Average call reduction

Average call reduction

With increased customer satisfaction

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Resolution in a single contact

Resolution in a single contact

Give your customers peace of mind with automated root cause detection and resolution algorithms and proactive follow up

Average call reduction

Average automated root cause detection

and resolution

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Agile and personalized experiences

Agile and personalized experiences

Avoid unnecessary technical questions and reiteration. Personalise diagnosis and resolutions advise to type of customers, purchased service, equipment, etc.

Average call reduction

Agile and personalized experiences

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We help COOs, CIOs and CTOs to surpass digital transformation frustration

The beauty of simplicity

The beauty of simplicity

ADVANCED TECHNOLOGY FOR PEOPLE

  • Be creative. Design personalized memorable human experiences with no barriers.
  • Forget about workflow complexity, with our advanced WorkFlow Free patent pending technology.
  • Do not bore your customer, create agile experiences with root cause detection and awesome performance AI-ML self optimized.
The power of agility

The power of agility

ACHIVE DIGITAL TRANSFORMATION WITH CUSTOMER CARE

  • Benefit from AGILE deployment to maximize QUICK benefits.
  • Introduce immediate omnichannel support.
  • Reuse your technical data sources and add new ones in days with agile integration.
  • Remain Open and collaborative.
  • IMPROVE CROSS departmental collaboration.
  • Unprecedented 360º analytics.

One diagnosis CORE multiple use cases, UNLEASH your operational creativity.

Learn how our customers get value from multiple use cases.

bg masmovil

Improving customer satisfaction while achieving significant eficiencies with automated diagnosis & resolution

masmovil
bg vodafone

Demostrating that online selfcare can be rolled out in an agile manner

vodafone
bg entel

Reducing early life complaints with advanced field service technical certification

entel
bg pepephone

Adding simplicity to the multi-brand operational challenge. One diagnosis core, multiple operational strategies

pepephone

Technical care, human spirit.

sincerity

Customer care battle has already begun. Are you ready? Digital transformation is a new era of opportunities, but also a greenfield for frustration, miss performance and failure. We see too many projects of implementation of tools that end up with high expenses and without results.

commitment

We are focused on quick initial delivery, and going long term benefits. Ther is not better commitment than our PAY AS YOU SAVE business model.

agile

AGILE is not only an architectural product feature or a methodology, is an ATTITUDE. Move quickly, be Open, Collaborate. We do not want prisoners, we want to be the favorite partner of our customers.

Tiers that adapt to your needs

Reduce risks, gain agility, with our differential business approach

One

One

  • One channel
  • CALL CENTER
  • WiFi tools
  • Core Corrective
  • Access to analytics
  • Unlimitted access
  • Cloud or On premise
  • 10x5 or 24x7 support
  • Customer success follow-up
Multi

Multi

  • Multi channel
  • CALL CENTER | SELFCARE | FIELD
  • WiFi tools
  • Core Corrective
  • Access to analytics
  • Unlimitted access
  • Cloud or On premise
  • 10x5 or 24x7 support
  • Customer success follow-up
Pro

Pro

  • Proactive | Multi channel
  • CALL CENTER | SELFCARE | FIELD
  • WiFi tools
  • Core Corrective
  • Access to analytics
  • Unlimitted access
  • Cloud or On premise
  • 10x5 or 24x7 support
  • Customer success follow-up

Schaman Suite

Open framework to build memorable technical customer care experiences

Channels

SCHAMANcall center

Empower your Call Center agents with agile and automated diagnosis and resolution Unleash their human power.

SCHAMANselfcare

Expand the power of schaman to your selfcare and automated channel (app, web, IVR, bots).

SCHAMANfield

Complement your field force management tools with advanced technical certification.

Core

SCHAMANcorrective

Convert multi-source technical info in memorable customer care experiences.

SCHAMANproactive

Anticipate, give peace of mind to your customer.

SCHAMANanalytics

Do you have questions? We have the answers.

Technical add ons

SCHAMANHDM

Device management add on.

Technical care, human spirit.

Madrid

Headquarters
Calle Norias, 80 1ºH
28221 Majadahonda
Madrid, Spain

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Chile

Avda. Isidora Goyenechea
2939 Oficina 702
Las Condes
Santiago, Chile

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