Improving customer satisfaction while achieving significant eficiencies with automated diagnosis & resolution
Treat your customer as they deserve even when services fail
Prevent complains with proactive resolution
Turn technical alarms into operational proactivity, take action before the complaint and avoid dissatisfaction of your customers
Attention from any channel. Without waiting times
We deliver a consistent omnichannel experience, real time contextualized and synchronize
Resolution in a single contact
Give your customers peace of mind with automated root cause detection and resolution algorithms and proactive follow up
Agile and personalized experiences
Avoid unnecessary technical questions and reiteration. Personalise diagnosis and resolutions advise to type of customers, purchased service, equipment, etc.
We help COOs, CIOs and CTOs to surpass digital transformation frustration
The beauty of simplicity
ADVANCED TECHNOLOGY FOR PEOPLE
- Be creative. Design personalized memorable human experiences with no barriers.
- Forget about workflow complexity, with our advanced WorkFlow Free patent pending technology.
- Do not bore your customer, create agile experiences with root cause detection and awesome performance AI-ML self optimized.
The power of agility
ACHIVE DIGITAL TRANSFORMATION WITH CUSTOMER CARE
- Benefit from AGILE deployment to maximize QUICK benefits.
- Introduce immediate omnichannel support.
- Reuse your technical data sources and add new ones in days with agile integration.
- Remain Open and collaborative.
- IMPROVE CROSS departmental collaboration.
- Unprecedented 360º analytics.
One diagnosis CORE multiple use cases, UNLEASH your operational creativity.
Learn how our customers get value from multiple use cases.
Demostrating that online selfcare can be rolled out in an agile manner
Reducing early life complaints with advanced field service technical certification
Adding simplicity to the multi-brand operational challenge. One diagnosis core, multiple operational strategies
Technical care, human spirit.
Customer care battle has already begun. Are you ready? Digital transformation is a new era of opportunities, but also a greenfield for frustration, miss performance and failure. We see too many projects of implementation of tools that end up with high expenses and without results.
We are focused on quick initial delivery, and going long term benefits. Ther is not better commitment than our PAY AS YOU SAVE business model.
AGILE is not only an architectural product feature or a methodology, is an ATTITUDE. Move quickly, be Open, Collaborate. We do not want prisoners, we want to be the favorite partner of our customers.
Tiers that adapt to your needs
Reduce risks, gain agility, with our differential business approach
One
- One channel
- CALL CENTER
- WiFi tools
- Core Corrective
- Access to analytics
- Unlimitted access
- Cloud or On premise
- 10x5 or 24x7 support
- Customer success follow-up
Multi
- Multi channel
- CALL CENTER | SELFCARE | FIELD
- WiFi tools
- Core Corrective
- Access to analytics
- Unlimitted access
- Cloud or On premise
- 10x5 or 24x7 support
- Customer success follow-up
Pro
- Proactive | Multi channel
- CALL CENTER | SELFCARE | FIELD
- WiFi tools
- Core Corrective
- Access to analytics
- Unlimitted access
- Cloud or On premise
- 10x5 or 24x7 support
- Customer success follow-up
Schaman Suite
Open framework to build memorable technical customer care experiences
Channels
SCHAMANcall center
Empower your Call Center agents with agile and automated diagnosis and resolution Unleash their human power.
SCHAMANselfcare
Expand the power of schaman to your selfcare and automated channel (app, web, IVR, bots).
SCHAMANfield
Complement your field force management tools with advanced technical certification.
Core
SCHAMANcorrective
Convert multi-source technical info in memorable customer care experiences.
SCHAMANproactive
Anticipate, give peace of mind to your customer.
SCHAMANanalytics
Do you have questions? We have the answers.
Technical add ons
SCHAMANHDM
Device management add on.