Improving customer satisfaction while achieving significant eficiencies with automated diagnosis & resolution

Turn technical alarms into operational proactivity, take action before the complaint and avoid dissatisfaction of your customers
We deliver a consistent omnichannel experience, real time contextualized and synchronize
Give your customers peace of mind with automated root cause detection and resolution algorithms and proactive follow up
Avoid unnecessary technical questions and reiteration. Personalise diagnosis and resolutions advise to type of customers, purchased service, equipment, etc.
Customer care battle has already begun. Are you ready? Digital transformation is a new era of opportunities, but also a greenfield for frustration, miss performance and failure. We see too many projects of implementation of tools that end up with high expenses and without results.
We are focused on quick initial delivery, and going long term benefits. Ther is not better commitment than our PAY AS YOU SAVE business model.
AGILE is not only an architectural product feature or a methodology, is an ATTITUDE. Move quickly, be Open, Collaborate. We do not want prisoners, we want to be the favorite partner of our customers.
Empower your Call Center agents with agile and automated diagnosis and resolution Unleash their human power.
Expand the power of schaman to your selfcare and automated channel (app, web, IVR, bots).
Complement your field force management tools with advanced technical certification.
Convert multi-source technical info in memorable customer care experiences.
Anticipate, give peace of mind to your customer.
Do you have questions? We have the answers.
Device management add on.